Terms and Conditions

These terms and conditions form the basis of the contract between us, the move team and you the customer. It defines and sets out the rights, obligations, and responsibilities of both you and us under this contract. It is a legally binding contract and so it is important that both parties know where they stand. It does include provisions that limit our responsibilities and potential liability to you. We specifically draw your attention to these

Our Service is charged by the hour for van man London removals. We usually charge by the hour but can quote a fixed price for the job.

For a van with one man we charge £30 per hour (£35 weekends, evenings after 6pm and bank holidays), minimum 2 hours. These prices include all postcodes within London. For longer journeys, we may apply a small surcharge that will be agreed at the time of booking.

If the end destination is outside of London, we’re happy to drive to any destination nationwide. We would also be able to provide removal services to Europe, please contact us for a removals quote.

For jobs with heavy duty items, especially if the use of stairs is required, we insist on having two men from Van Man London removals to carry out the job for the safety of yourself and our drivers. This will reduce the amount of time the job takes. Large items such as wardrobes, sofas, double beds etc. that cannot be dismantled, please do contact us if you are unsure whether your job will require more than 1 man.

If the customer has more items than originally stated at the time of booking, the driver has the right to charge an additional surcharge. The driver would reserve the right to ask for a surcharge for the additional services provided. We will not, however, have a surcharge for other factors, such as delays and incidents.

We accept payment in cash on completion or cheques seven days in advance.

There is a £10 surcharge if going through congestion zone during weekdays 7.00 AM – 6.30 PM.

We can either give you a fixed price quote for the whole job or charge by the hour. If we charge by the hours we will estimate how long it will take and jobs running overestimated completion time will be charged at half hour increments.

Goods are insured, although most household insurance will cover you. If insurance is required for certain high-value items, arrangements must be made to ensure goods separately.

If you pack your goods carefully it helps keep them safe through the journey and also makes it easier to find things when you arrive at your destination.

All quotations are made with the best intention and any estimates of how long a job will take, and hence the costs, are estimates only. You are liable for the full time that you use the service.